Thank you for choosing to book with Sersa Furnished Apartment. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Rates

The room rate is based on double occupancy and inclusive of 15% VAT. The meal plan is BED ONLY (we don’t serve breakfast). All rates are quoted in UDS and are inclusive of 15% VAT. All rates are per room per night, and subject to availability. Extra Beds (Roll-away bed) are available per request for additional 40 USD per bed to be added to the agreed rate.

Reservation

Reservation can be made directly with the apartment at the corporate reservation office line at 011 3692623/0113692433 or email reservation@sersaapartment.com your request. In order to facilitate a smooth check in and out the company must provide the apartment with a written authorization. This authorization must indicate the duration of the guest stay and the type of accommodation. The document must be delivered in person or via fax or e-mail to the apartment prior to arrival of the guest. All corporate rates are only guaranteed with advance reservation only in order to ensure availability.

Account settlement

You are kindly requested to settle your room bill at the front desk at the time of check-in. Guest account can be settled either in cash or credit card or company check. In case the guest bill is settled by the company, a guarantee letter or the apartment voucher should be issued or delivered prior to the guest arrival date. Direct bill accounts shall be settled within 7 days after a payment request is delivered. Advance payment upon check in is required for self-pay guests.

Pets

Sorry, we do not allow pets at this property.

Acceptance of Children

We welcome children of all ages.

Cancellation Policy

By making your booking, our agreement is a legal contract and your deposit is non-refundable. Cancelation for individual reserved rooms, on guaranteed reservation must be made in written, delivered, e-mailed or faxed 24hrs prior to the date of arrival at the last 18:00hrs. If not canceled with the specific time the bookings are subject to a one night “No Show” charges. For group reservation more than 5 rooms, cancelation must made in written, delivered, e-mailed or fax 72hrs prior to the date of arrival. If not canceled with the specified date 100% of the entire booking will be charged. Please note that your deposit is not refundable under any circumstances.

Non-availability of Accommodation

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the booking. Our liability would not extend beyond this refund.

Check-In

Your accommodation will be available to you from 14Hrs on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. Late Check-In Procedure Please ensure you contact us no later than 18Hrs to let us know if you will be arriving late. Failure to notify us may result in the room being re-let or the full cost of the room being charged to your credit card.

Check Out

Please be ready to leave the accommodation by 12Hrs on the day of departure, unless otherwise arranged. We will provide you with an invoice, payable on departure for any additional services you may have used during your stay.

Late Check-In Procedure

Late checkout may be offered to the company up on availability and there will be a 50USD surcharge for extended check outs before 18:00 hours and 100% surcharge of the daily rate thereafter.

Damages and Breakages

Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.

Parking

Where the apartment has its own car park, there may be limited spaces available. Please contact the apartment directly for more information. The apartment accepts no responsibility for vehicles parked in the car parks.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.

Smoking

Smoking is prohibited under “Tobacco Control Directive No 28/2015” of the Federal Democratic Republic of Ethiopia. Kindly use the designated smoking area outside of the Building.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party. A warm welcome awaits you at SERSA FURNISHED APARTMENT.